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Thank you for shopping with us! Here at SHESABI, we strive to provide the best possible service to our customers. Please review our shipping policy below to understand how your order will be processed and delivered:

Important Notice for U.S. Customers – Import Duties & Expedited Shipping

Due to recent U.S. trade and tariff regulations, many shipments entering the United States are now subject to import duties, taxes, or carrier processing fees upon arrival.

Please review the following information before placing your order:

1. Shipping Fees Paid at Checkout
The shipping fee paid during checkout covers the cost of processing, packaging, and transporting your order from our facility to the United States using the selected shipping method (including expedited service if chosen).

2. U.S. Import Duties & Tariffs
Under current U.S. trade regulations, packages entering the United States may be assessed import duties, tariffs, or customs processing fees by U.S. Customs or the shipping carrier. These charges are determined by U.S. authorities and are separate from the shipping fee paid at checkout.

3. Carrier Notifications for Additional Payment
If duties or import processing fees apply, the shipping carrier may contact you directly requesting payment before the package can be delivered. This is a standard international shipping procedure and is not a fee issued by our company.

4. Responsibility for Import Charges
All import duties, tariffs, brokerage fees, or customs charges applied once the shipment enters the United States are the responsibility of the recipient. These fees must be paid directly to the carrier or customs authority to release the package for delivery.

5. Possible Delivery Delays
If additional charges are not paid promptly, the package may be temporarily held by the carrier or customs until payment is received.

6. Questions About a Notification
If you receive a payment request from the carrier and are unsure about the charge, please contact our support team before making payment. We will gladly help verify the shipment details.

We appreciate your understanding as international shipping regulations continue to evolve.

1. Processing Time:

• Each item is handmade  with care. Please allow 2 - 3 business days processing time  before your order is shipped. This timeframe excludes weekends and holidays.. This processing time may vary during peak seasons.
• Standard Shipping 2-3  business days processing time.
• Express shipping 24h processing time.

2. Shipping Rates & Delivery Estimates:

• Shipping costs are calculated based on your location and the weight of your order. Rates will be displayed during checkout.
• Delivery estimates will depend on the shipping method selected at checkout and your location. While we strive to meet these estimates, actual delivery times may vary.

3. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email with tracking details. This allows you to monitor the progress of your package.

6. International Shipping:

• For international orders, please note that customs duties, taxes, and fees may apply. These charges are not included in the shipping cost and are the responsibility of the customer.

7. Lost or Damaged Shipments:

• While we take great care in packaging your order securely, SHESABI  is not responsible for items lost or damaged during transit. Please contact the carrier to file a claim in such cases.

8. Returns Due to Shipping Issues:

• If your order is incorrect or damaged upon arrival due to shipping, please contact us within 14 days of receiving your package. We will work with you to resolve the issue promptly.

9. Holiday Shipping:

• During busy holiday seasons, please place your orders in advance to ensure timely delivery. Shipping times may be longer than usual due to increased demand.

10. Contact Us:

• If you have any questions about our shipping policy or need assistance, please reach out to our customer service team at bkkouture.com. We are here to help!

Policy Updates:

• SHESABI reserves the right to update this shipping policy as needed. Any changes will be posted on our website and will be effective immediately.

Thank you for supporting handmade craftsmanship at SHESABI . We appreciate your patience and understanding as we prepare and ship your one-of-a-kind items.